Macemasters™ FAQs

How do I return unwanted or damaged order?

Please see our “Returns policy”

How long will delivery take? 

As each mace is bespoke, please allow up to 10 days for manufacture and delivery

Who will deliver my purchase? 

Macemasters will select the best delivery method dependant on location and urgency.

Do you deliver on weekends? 

Weekend postage can be arrange and will be charge accordingly

How can I track my order? 

A tracking number will be email to you once postage has been confirmed with courier.

I haven’t received an email confirming my order, what should I do?

Whilst we will endeavour to send confirmation within 2 hours of orders placed, however, If you have not received a confirmation within 8 hours of making payment, please send an email reminder.

How do I know when my delivery is going to arrive?

All delivery information will be emailed once we have arrange courier, this will include estimated delivery date. 

Can I add something to an existing order?

If and addition item is added to an order within the 2 hour timeframe, we will endeavour to get both items posted at the same time, however, if the weight is increase, we reserve the right to make an additional postage charge.

Can I create an account with you?

Once you have placed an order with us, we will only keep your details for the order. Please note, that in line with GPDR, you have the right to request no records for you to be kept on our files. We will NOT store any payment or other sensitive details. 

Do you ship internationally?

At present, we are focussing primarily on UK postage, however, in special circumstances, we would be willing to ship overseas. This will be on a case by case basis.

Can I use your equipment indoors and outdoors?

Yes, our products can be used both indoors and outdoors, as long the relevant safety considerations are allowed for, namely ensure safe operating space around your workout area.

Do you sell spare parts?

Yes, all parts of the mace and associated parts are available and can be ordered either via the website (parts not listed can be ordered via email). Charges will be made in line with the item’s cost plus postage.