Macemasters™ Returns Policy

We offer 30-day money back guarantee on all unused Macemasters products.

As long as your items are unused, and in the original packaging, you can return the item  for a full refund of the price paid. 

If you’re not completely happy with your purchase, and want to return the item you must notify us by email within 30 days of ordering, providing the reason for return, the order number, name, delivery address and email address of the person who made the order.

Returns should be sent to:  Macemasters™, C/O Axion Furniture Makers Limited, Unit 12 Elizabeth Trading Estate, Juno Way, London SE14 5RW

Telephone: 0208 692 4911

Customers are responsible for return postage.

All returns will be inspected and if they comply with our returns policy, will be refunded with 5 working days of receipt.

Returns over 30-day returns period

Provided the item is in as new, resaleable condition with all the packaging then we may accept the return made over the 30 -day returns period, but this would depend on the circumstances. We reserve the right to refuse returns over 30 days. Please email us before returning any item.

Damaged items

If your order arrives damaged please email us and we will get it resolved. We will either organise a collection or a swap out. Please do not send any items back until you have contacted us and received our instructions. We cannot repay return postage for items returned without our approval.

For faulty and damaged returns you will be refunded your postage costs. Any postage costs agreed to be refunded will be to a maximum of £10.00 in all circumstances. 

Cancellations

If you choose to cancel an order that you have not yet received this must be done before the items have been dispatched.